Charter Communications, Inc. is a leading broadband connectivity company and cable operator. Through their brand, Spectrum, they offer a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice in 41 states for more than 30 million customers. As customers always require better reliability, competitive pricing, and exciting new features, Charter realized the importance of measuring, collecting and continuously analyzing the performance of its platforms in order to improve customer experience. This was possible by real time analytics and data streaming
However, with the extension of the company, data volume has also started increasing and the former solution wasn’t able to handle huge amount of data and it didn’t have a concept of deep storage. Charter realized that their previous solution needed to be re-evaluated so they started valuating several technologies. That’s how they came across Imply, “the best platform for scalability and customer usage”. Their support helped to migrate a core component of Charter’s network analytics to the Imply platform. With the adoption of this platform over time, Charter team members could identify and solve customer issues in real time using real time analytics.
Thanks to this data management & real time data analytics adoption there was a 10x increase in Charter’s data storage and their monitoring and operations are far more predictable now. Whenever there’s an issue, they are mostly resolved within minutes. Read the complete case study here
Real-time data streaming tools and techniques hold high potential in the decision-making and operations of an organization. Modern businesses are dependent on thousands of applications that generate, collect, process, and analyze data continuously. In this article we will talk about some use cases of real time streaming & analytics and its benefits to the businesses.
Overall, The analytics add value to the real-time data streams that benefit organizations to boost their profits by leaps and bounds. Read more articles about how real time data analytics helps businesses.